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Frequently Asked Questions

Frequently Asked Questions

I lost my card but have my Magical Movie Rewards number... What do I do?

If you know your account number, and you wish to receive a replacement card, you can CLICK HERE to login with your account number and your registered e-mail address. Once you’ve logged in, click on “Update Profile” and look over your profile information and please be sure we have your correct mailing address. Check the “I lost my card, please send me a replacement” box on the bottom of that page.

Additionally, if you have a smartphone, you can store your account number on our Marcus Theatres mobile app, which is available for free on both iOS and Android devices. Once you download the app, go to the “Loyalty Card” section and select “I’m already a member”.  Do not select “Join Magical Movie Rewards now” as that will assign you a new number. Add your account number and name to store your account. You can show your “virtual card” on your phone rather than your physical card to earn points during any transaction.

I lost my Magical Movie Rewards number... What do I do?

You can CLICK HERE to enter your email address and receive your Magical Movie Rewards card number.

If you receive our weekly emails, your account number is noted in the upper left corner. 

If you do not receive our emails, an associate at any Marcus Theatres box office can look your Rewards number up for you. You can also contact the Magical Movie Rewards department by email at Rewards@marcustheatres.com or by phone at 855-289-5471 to look up your account number.

I have multiple accounts, can they be combined?

Yes. Just send an email to Rewards@MarcusTheatres.com with the card numbers and please mention which card you would like to keep. Any transferable points or Rewards dollars will be moved to the current account. Unfortunately, the bonus registration points are non-transferable. You will receive an email to confirm when the merge has been completed.

Can I still use my Wehrenberg MVP card?

As of 5/17/17, MVP account numbers can no longer be used. The MVP program is now Magical Movie Rewards! -Which means your movie rewards just got a whole lot easier and much more rewarding. It’s simple: there are no reward levels to track and you can spend your reward dollars on tickets, snacks, drinks...anything you want! Earn. Redeem. Repeat.

If you have not visited us since then you can CLICK HERE to enter your registered email address and you will receive the Magical Movie Rewards number that has replaced your MVP card number.

If you receive our weekly emails, your new account number is noted in the upper left corner.

If you do not receive our emails, an associate at any Marcus Theatres box office can look your Rewards number up for you. You can also contact the Magical Movie Rewards department by email at Rewards@marcustheatres.com or by phone at 855-289-5471 to look up your account number. 

Can my family member use my Magical Rewards card?

Yes, members of your immediate family may all use the same Magical Movie Rewards account number, however, only one physical card is issued per account. We recommend that your family members have individual cards and their own account numbers.

Do the Magical Movie Rewards points expire?

If you visit us at least once every 6 months, your points and Rewards will not expire.  However, your points will expire if there is no activity (points earned) in any consecutive 180 day period and Rewards will expire if there is no activity (rewards earned or used) in any consecutive 180 day period, regardless of how many points were earned towards your next reward. Unfortunately, expired Rewards points/dollars cannot be reinstated.

How do I redeem my Magical Movie Rewards dollars?

You can apply Rewards dollars towards tickets purchased at the box office or through the phone app, concession items, food and beverages purchased at restaurants at our theatre locations. -Unfortunately you cannot apply rewards towards tickets purchased online at this time.-You must have the physical or virtual card to redeem dollars in person

In person: Just mention that you would like to use the rewards on your account to the cashier when you present your Magical Movie Rewards card during the transaction.

On the mobile app: Your Rewards number must be saved in the “Loyalty Card” section of the mobile app before you start your ticket order. If a service fee is listed on the "Order Summary" screen, your card number has not been entered correctly into the mobile app. After you have made your order selections and arrive at the Checkout page, tap on the form of payment listed in the “Payment Information” section. Select “GiftCard” (GiftCard as one word) as your form of payment (This is your Magical Movie Rewards card) and complete your purchase. (If there is still a balance after your Rewards dollars are applied to the order, the app will ask you how you will pay for the open balance.)

Where can I use my Magical Movie Rewards card?

Guests can use the Magical Movie Rewards card at all Marcus Theatres and food & beverage venues at theatre locations.

These locations are subject to change without notice.

Can I earn points for my online (Fandango.com) ticket purchase?

Yes. Enter your Magical Movie Rewards account number when you make your online movie ticket purchase at MarcusTheatres.com or Fandango.com and you will accumulate points for that purchase*. As a Magical Movie Rewards member, your convenience fee will be waived.

How to earn points during online purchase:

1. Select your show time on the Marcus Theatres website. You will be forwarded to Fandango.com to purchase tickets.

2. Make ticket and/or seat selections.

3. On the Fandango payment page, click on the "Magical Movie Rewards" link in the "Theatre Rewards" section, just above the credit cards in the "Payment" section. (Tip: look for the image of the Magical Movie Rewards card!)

4. Enter your Magical Movie Rewards account number (without spaces or dashes), then click "Apply."

Rewards Dollars cannot be used as payment for any online purchases at this time.

*please see next questions for more details on purchasing online or through the phone app

Why am I being charged an online convenience fee?

When purchasing tickets on the Marcus Theatres website, you are forwarded to Fandango.com. If you logged into the Marcus Theatres website, your account number does NOT transfer from MarcusTheatres.com to the Fandango website, so be sure to enter it correctly on the Fandango payment page as described in the previous question to earn points for your purchase. If you did not enter it correctly, your order will not be connected to your card and you will be charged a convenience fee. Unfortunately, Marcus Theatres cannot refund this Fandango-collected fee. You can contact Fandango directly for a refund, but please note that Fandango will only offer refunds and exchanges PRIOR to your show time.

When you enter your Magical Movie Rewards number on the Fandango payment page, you will not have to pay the convenience fee and you will earn points for your purchase.

Why am I being charged a convenience fee on the mobile app?

When ordering tickets through the Marcus Theatres app, the fee should appear as waived on the "Order Summary" screen. If a service fee is listed on the "Order Summary" screen, your card number has not been entered correctly into the mobile app. Cancel the current order by opening the menu and selecting "Loyalty Card" and enter your correct account information before completing the purchase. Unfortunately, Marcus Theatres cannot refund the convenience fee once it is paid through the app.

How do I join the Magical Movie Rewards program?

There are 3 ways to join the Magical Movie Rewards program! 

1)  CLICK HERE to enroll online

2)  If you have a smartphone, you can sign up on the app which is available for free for iOS and Android devices. Once you download the app, go to the “Loyalty Card” section in the menu and select “Join Magical Movie Rewards Now” and fill out the signup form. You can show your “virtual card” on your phone rather than a physical card to earn points during any transaction.

3)  You can stop by any Marcus Theatre location and pick up a card. They can register your card there, or if you are in a hurry, you can take the card and register it on your computer later HERE by logging in. Additionally, you can also add the physical card from the theatre to the phone app once it is registered by going to the “Loyalty Card” section and select “I’m already a member”.  Do not select “Join Magical Movie Rewards now” as that will assign you a new number. Add your account number and name to store your account.

How do I register my Magical Movie Rewards card to begin earning points and rewards?

CLICK HERE and enter the card number and your email address in the log in box to get to the new card registration form.

How do I use my physical card number with the mobile app?

If you have a registered physical card, you can utilize your account as a virtual card on the Marcus Theatres mobile app. The app is available for free for iOS and Android devices. Once you download the app, go to the “Loyalty Card” section and select “I’m already a member”.  Do not select “Join Magical Movie Rewards now” as that will assign you a new number. Add your account number and last name to store your account. You can show your “virtual card” on your phone rather than your physical card to earn points during any transaction.

Why does Marcus Theatres require me to provide personal information when I register the Magical Movie Rewards card?

Marcus Theatres asks for some personal information in order to contact you regarding special offers and announcements for Magical Movie Rewards program members. This information is also used to contact you if there ever is a problem with your Magical Movie Rewards account. All information is collected and used in accordance with Marcus Theatres privacy policy, which is posted HERE.

I forgot to bring my Rewards card to the theatre...Can I still earn points?

Although we prefer that you present your Magical Movie Rewards card at the time of purchase to receive your points, you can still earn points by providing your phone number during the transaction. A theatre associate can look up your account and add the points.

I was told that I would receive 50 points for registering my card. When will I receive them?

Once the card is registered, 50 points will be automatically added to the total of your next transaction with the card. These points may not appear as a distinct item, but rather be folded into the transaction’s total.

How do I earn points/Rewards Dollars? And what do Rewards Dollars buy?

With the Magical Movies Reward program, you receive one point for each dollar spent when you present your card during transactions at a participating Marcus Theatres location. When your points balance reaches 100, it resets to zero and you automatically earn a $5 Reward, after which you begin earning points toward 100 again to earn your next $5 reward. (Your point balance will never go above the 100 point mark)

*When points that take you over 100 are added manually, the Reward totals will not show on your account until after the next time you complete a transaction at the theatre.

Points are awarded per individual transaction, not by dollars spent over a series of transactions. Points are awarded on dollars spent before taxes.

Your points and Rewards Dollars will be stored on your Magical Movie Rewards card. You may visit MarcusTheatres.com to check how many points and Rewards Dollars you have accumulated. Your account must be registered to accumulate points and Rewards Dollars.

Rewards Dollars may be redeemed for movie tickets purchased at the box office and food and beverage items at any Marcus Theatre or restaurant located at our theatre locations. Rewards Dollars may not be used to purchase gift cards, VIP tickets, auditorium rentals or tickets purchased through a 3rd party. Rewards Dollars must be used at time of purchase and may not be exchanged for credit on a previous purchase. Rewards Dollars have no cash value.

Rewards Dollars cannot be used for online purchases at this time. 

Rewards Dollars cannot be used to purchase gift cards.

How quickly will points /Rewards Dollars show on my account?

You’ll always get the most up to date information by logging in to our website MarcusTheatres.com.

For points earned during a transaction, the points/Rewards information on our website will update within 60 minutes of the purchase.

If you are looking for bonus points from a promotion, please take a look at the promotional emails’ fine print for the date we are expecting to see the points applied your account.

If the points/Rewards dollars do not show in the phone app, please shut down the app (this is different from uninstalling the app) and re-open it. You can still redeem your available Rewards dollars even when your app is not showing them.

The cashier will have access to the most up to date information when your card is scanned.

My Rewards dollars don't show on my app -what can i do?

Although the point balances update within 60 minutes, it may take the Rewards dollars a little longer.

The Rewards card number must be saved in the app as a form of payment. To do this, select the "settings" option in the menu and then select the "payment methods" option. If your Magical Movie Rewards card is not already listed there as "GiftCard", select "add a new payment method" and enter your Rewards card number as a gift card.

You may need to shut down the app (this is different from uninstalling the app) and re-open it. If the problem persists, shut down the app again, shut down and restart your device, then re-open the app.

You always get the most up to date information by logging in to our website HERE. You can still redeem your available Rewards dollars even when your app is not showing them. The cashier will have access to the most up to date information when your card is scanned.

Do I earn points for purchasing gift cards, VIP or other discounted movie tickets or items such as auditorium rentals?

You will accumulate Points upon the redemption of a Marcus Theatres Gift Card, VIP or other discounted movie ticket, but not for purchases of those items (exception: a $100 Marcus Theatres Gift Card will earn twenty-five (25) bonus points). Your purchase of auditorium rentals, group shows, field trips, catering events and other similar events are not qualified purchases and do not qualify for points.

Do I earn points for purchases made using coupons or with other special offers?

You will accumulate points for purchases made with coupons or pursuant to other special offers, but you will only accumulate the number of points that correspond to the actual amount you paid (pre-tax) after using the coupon or other special offer.

Is there a maximum number of points that can be earned for purchases?

Regardless of purchase price, you may earn a maximum of two hundred (200) points per qualifying purchase and one thousand (1,000) points per day.

I don’t know my app password! How can I reset it?

The password is a function of the app to protect your payment information and the Magical Movie Rewards Program does not require a password. Since the password information is not stored with Marcus, the solution is to remove your saved forms of payment and re-enter them.

The app views your Magical Movie Rewards card as a form of payment as well, so you will need to remove and re-enter it. This will not affect your points/rewards balances.

If the problem persists, we recommend that you log out of the app, uninstall and re-install the app, then log back in with your card number.

If you are looking for a Fandango password, you can contact them directly at 866-857-5191.

I lost my confirmation from my online or app order, how can I get my tickets?

No problem! We can look it up with the credit card or gift card used to make the purchase. Present the credit card or gift card at the box office or swipe it at one of our box office kiosks to get your tickets printed.

I want to discontinue my account. How do I do that??

If you wish to be removed from the Marcus Theatres Magical Movie Rewards program, please send your request to rewards@marcustheatres.com or contact our Rewards service office toll free at 855-289-5471 between 8:00AM and 4:30PM Central Time, Monday through Friday.

Where may I review the terms and conditions for the Magical Movie Rewards program?

How do I contact Marcus Theatres with additional questions or if I have problems with my Magical Rewards card?

You may email Marcus Theatres at: rewards@marcustheatres.com. You may also call (toll free) 855-289-5471 between 8:00AM and 4:30PM Central Time, Monday through Friday.

Special Offers

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Head Back to the Future this April at Marcus Theatres!
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Bring the whole family to these classics films at Marcus Theatres!
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Kids Dream Summer Film Series 2018

Kids Dream Summer Film Series 2018

View favorite family flicks for $3 Sundays, Mondays and Wednesdays at 10AM.
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Mother's Day Brunch & a Movie

Enjoy brunch and a screening of The Sound of Music this Mother's Day!
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The Avengers and their allies must be willing to sacrifice all in an attempt to defeat the powerful Thanos before his blitz of devastation and ruin puts an end to the universe.

Opens April 26!

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In Theatres May 17

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